Make your customers' digital experience extraordinary.
CRM the customer at the center
From the customer lifecycle to the pipeline analysis,
from marketing to after-sales.
On open technology.
Why Open Square CRM
Accessible from web browser, smartphone or tablet, to effectively manage information
from the relationship with customers to the pipeline, marketing, sales and after-sales.
Improves the knowledge about your Customers and the relationships among People and Companies.
Analyzes companies and competitor products, creating focused marketing campaigns.
Shares the company information creating synergy in the Sales Team
Plans and traces ventures, campaigns and aimed marketing campaigns.
Traces the whole sales-process licefycle, from the initial Leads to the Sales Orders.
Increases the Customer Satisfaction and Loyalty.
It grows with your needs
Modular and extendable, Open Square CRM is thought to help you innovate and automate your processes with the speed you prefer.
Open Source inside: openCRX
According to our philosophy, CRM own an Open Source heart.
SMC is since 2011 partner and contributor of openCRX, a leader in the market.
It is the basic module containing:
- The whole foundation technical structure
- The whole database: records and catalogues
- All the function needed to the platform: webmail and calendar
Automates the marketing activities:
- Manages the lead life cycle, individual marketing aactions and massive campaigns
- Organizes the contacts aquired or gathered on events or fairs
- Manages and automatically monitors the answers to the marketing campaigns
- Make more effective your strategy to gain more sales opportunities
Sales Force Automation
For the sales department processes:
- For creating the offer and loading the customer sales orders
- Manages the meeting calendar and all the activities on the customers
- It can be web-integrated with B2B and B2C ssales applications
- It can be integrated with external applications for calendar management
Customer Support Service
After-sales activities and customer support:
- Manages the lifecycle of all the requests
- Full control over the customer service and a better business interaction
- Enforces customers' loyalty and sales opportunities about up-and-cross selling
- It can be web-integrated with B2B, B2C and e‐Commerce applications